Enhance Service Desk Performance. Empower Customer-Centric IT Support.
Get Certified with TEC – Practical Training for Real-World Results.
The ITIL® 4 Practitioner: Service Desk certification is designed for professionals who want to deepen their expertise in managing modern service desk operations. This course builds on ITIL® 4 Foundation and focuses on the key practices, technologies, and tools required to run a high-performing, user-focused service desk. Delivered by TEC in partnership with MASET, an accredited PeopleCert training organization.
Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
Expand your understanding of customer service portals and other software. Acquire skills to identify customer expectations and deliver desired value.
Learn to align organisational practices and services with evolving business needs by continuously improving products, services, and management practices.
Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
Rest assured, all your study materials are always current and in sync with the official exams.
The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development..
The Official Training Materials for ITIL 4 Foundation. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
Enjoy the reassurance of a backup plan, which offers you a second chance to attempt the exam if your first try doesn’t meet your expectations.
Directly from the designers of the exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.