The ITIL® 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
-
Accredited by PeopleCert – Official course materials and licensed trainers. -
Comprehensive 2-3 Day Training – Flexible schedule options (weekdays/weekends). -
Exam Included – Take your PeopleCert certification exam online or at your convenience. -
Interactive Learning – Real-world examples, case studies, and guided discussions. -
Industry-Recognised Certification – Get recognized and stay career-ready.
What will you learn ?
Service management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Who Should Attend
-
IT professionals and support staff
-
Service managers and team leaders
-
Project managers and business analysts
-
Anyone looking to start or validate a career in ITSM
-
E-Book.
A key resource for preparing for your exams, supporting your work, studies, and career.
-
Learning Resource Kit.
Includes official materials with a Learner Workbook and Quick Reference Guide.
-
Exam Retake.
Retake the exam if needed, giving you another chance to achieve your best results.
-
Official Mock Exam.
Practice tests that mirror the real exams, helping you build confidence and improve your chances of success.
-
Upcoming Course Dates & Registration
Join our upcoming cohorts and get certified with confidence.
- Small group sessions
- Live online or in-person
- Corporate group rates available
ITIL® 4 Foundation
ITIL® 4 Foundation - Certificate Sample
ITIL® 4 Foundation Certification
-
PRICE (3 Days) Physical
-
PRICE (3 Days) Online