The PeopleCert ITIL® Foundation (Version 5) certification provides a comprehensive introduction to modern IT service management, equipping participants with the knowledge and skills required to navigate today’s fast-evolving digital landscape.
Building on the principles of ITIL® 4, Version 5 incorporates emerging practices such as AI, automation, and data-driven decision-making, ensuring relevance in current and future IT environments. This course focuses on how organizations can create value through effective service management, improved collaboration, and continual improvement practices.
Participants will benefit from a structured and industry-aligned learning experience, including:
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Accredited by PeopleCert – Official course materials and licensed trainers -
Comprehensive 3 Day Training – Flexible schedule options (weekdays or weekends) -
Exam Included – Take your certification exam online at your convenience -
Interactive Learning – Real-world examples, case studies, and guided discussions -
Industry-Recognised Certification – Stay competitive and career-ready
What will you learn ?
By the end of this course, participants will gain practical knowledge and insights on: The core concepts and terminology of IT service management
- The core concepts and terminology of IT service management
- How organizations create value through the Service Value System (SVS)
- Key ITIL practices such as incident management, problem management, and change enablement
- The role of stakeholders in delivering and improving IT services
- How AI, automation, and digital technologies are transforming IT service management
- Techniques for improving service quality and operational efficiency
- The importance of governance, risk management, and continual improvement
- How to apply ITIL principles in real-world IT and business environments
Who Should Attend
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IT professionals and practitioners
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Service desk and support staff
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IT managers and team leaders
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Project managers
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Fresh graduates interested in IT
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Anyone looking to understand IT service management
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E-Book.
A key resource for preparing for your exams, supporting your work, studies, and career.
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Learning Resource Kit.
Includes official materials with a Learner Workbook and Quick Reference Guide.
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Exam Retake.
Retake the exam if needed, giving you another chance to achieve your best results.
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Official Mock Exam.
Practice tests that mirror the real exams, helping you build confidence and improve your chances of success.
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Upcoming Course Dates & Registration
Join our upcoming cohorts and get certified with confidence.
- Small group sessions
- Live online or in-person
- Corporate group rates available
ITIL® (Version 5) Foundation
ITIL® (Version 5) Foundation - Certificate Sample
PeopleCert ITIL® Foundation (Version 5)
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Physical Class 3 Days
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Online Class 3 Days