Radio Frequency Mobile Network Engineering

Telecommunication Engineering College (TEC) - November 2024.

• M01: Job Interview
• M02: Workshop Resume Writing
• M03: Data Visualization & Analytics with Power BI
• M04: Introduction to Communication System
• M05: Fundamentals of Cellular Communication and 5G
• M06: Understanding 5G Technology and Application
• M07: Introduction of 5G NR For Industrial IoT (IIoT)
• M08: Introduction of 5G NR For C-V2X
• M09: Introduction to 5G Non-Terrestrial Network (NTN)
• M10: Cloud Computing Training on Dockers & Kubernetes
• M11: Mobile Telecommunication Network Architecture & System Installation (MTNI)
• M12: Open RAN & 5G Private Networks
• M13: Fiber Optic for Transmission

Bachelor Of Computer Science (Network And Security) With Honours

Universiti Teknologi Malaysia (UTM) - Sep 2019

• FYP: UTM Charity Online Shop
• CGPA: 3.38

Engineering Module

Selangor Matriculation College - Apr 2017 (CGPA: 3.44)

ENGINEERING INTERN (Telediant Engineering, Subang Jaya) | Aug 2023 - Oct 2022

PABX Installation

• Assisted in the installation and configuration of PABX hardware
• Contributed to the installation and setup of virtual servers

Digital Creator

• Produced a professional business video introducing the company for a corporate event at Le Méridien, Petaling Jaya.
• Designed promotional posters for company events, ensuring alignment with branding guidelines and event themes.
• Developed presentation slides for the team to effectively communicate the features and benefits of Mitel products during presentations.

JUNIOR NETWORK AND TELEPHONY ENGINEER (Telediant Engineering, Subang Jaya) | Aug 2023 - Dec 2024

MYGCC

• Involved the integration of Active Directory (AD) with Mitel telephony systems to ensure seamless user management, authentication, and secure access.
• Provided ongoing support and troubleshooting for contact center operations. This involved managing call routing, agent performance, and system configurations to meet business needs.
• Delivered comprehensive support for Private Automatic Branch Exchange (PABX) systems, including troubleshooting and maintenance.

Institut Perakaunan Negara

• Involved the integration of Active Directory (AD) with Mitel telephony systems to ensure seamless user management, authentication, and secure access.
• Provided ongoing support and troubleshooting for contact center operations. This involved managing call routing, agent performance, and system configurations to meet business needs.
• Delivered comprehensive support for Private Automatic Branch Exchange (PABX) systems, including troubleshooting and maintenance.
• Executed the end-to-end installation of PABX systems, including hardware setup, software configurations, and system integration.
• Provided first-level support for PABX systems, resolving technical issues, performing regular system updates, and troubleshooting hardware or software problems to maintain operational continuity.
• Managed the installation and configuration of IP phone systems, ensuring smooth deployment, network connectivity, and compatibility with existing infrastructure.

Compliance

• Drafted comprehensive proposals and documentation for the deployment and integration of Mitel systems, ensuring all technical and business requirements were met. Technical Compliance.
• Technical Compliance- Ensured all Mitel and telecommunication systems adhered to technical compliance standards