Why Choose TEC for DPI ?
What You’ll Learn
Key concepts
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn
the importance of value, outcomes, costs and risks.
Governance and Compliance
Learn how to establish effective governance structures and ensure
compliance with relevant regulations, standards and policies.
Service Performance Metrics
Define, select and use Key Performance Indicators to assess the
performance and effectiveness of IT services and processes.
Continual Improvement
Identify and measure Key Performance Indicators and other metrics to
assess the performance and effectiveness of IT services.
Service Automation and Technology
Explore the concepts and practices of continuous improvement, such as
using feedback and data to help services, processes and practices evolve.
Risk Management
Gain a greater understanding of IT service risk management to help your
organisation avoid disruptions and losses.
Value Stream Mapping
Use value stream mapping to identify areas for process improvement and
optimise the flow of value within your organisation.
Communication and Collaboration
Enhance communication and collaboration between departments and
stakeholders to facilitate the successful delivery of services.
Planning
Accurately assess what needs to be planned and use key principles and
methods to ensure effective delivery.
Organization Change Management
Focus on the importance of organisational change management in the
context of IT service management and continuous improvement.
Who Should Attend
-
Industry-recognised certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
-
Employers' first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
-
New Career Opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
At a Glance
Suitable for
All IT Professionals
Key Benefit
Sharpens your Design & Delivery Skills
Globally accepted
In The Market
Flexible
E-Learning
What will you learn ?
-
- Key concepts : Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
- Governance and Compliance : Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
- Service Performance Metrics : Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
- Service Performance Metrics : Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
- Continual improvement : Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
- Risk Management : Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
- Value Stream Mapping : Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
- Communication and Collaboration : Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
- Planning : Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
- Organization change management : Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
