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Industry-recognised certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
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Employers' first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
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New Career Opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
At a Glance
Suitable for
All IT Professionals
Key Benefit
Sharpens your Design & Delivery Skills
Globally accepted
In The Market
Flexible
E-Learning
What will you learn ?
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- Key concepts : Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
- Governance and Compliance : Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
- Service Performance Metrics : Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
- Service Performance Metrics : Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
- Continual improvement : Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
- Risk Management : Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
- Value Stream Mapping : Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
- Communication and Collaboration : Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
- Planning : Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
- Organization change management : Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
