The ITIL® 4 Specialist: Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
What will you learn ?
Popular among professionals who have advanced to roles such as :
At a Glance
Suitable for
All IT Professionals
Key Benefit
Sharpens your Design & Delivery Skills
Globally accepted
In The Market
Flexible
E-Learning
What will you learn ?
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- Service Design and Development : Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
- Service Delivery : Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
- Service Support : Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
- Service Performance Metrics : Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
- Service Automation and Technology : Discover the role of automation and technology in service creation, delivery and support.
- Culture and Collaboration : Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
- Continuous Improvement : Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
- Customer and User Experience : Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
- ITIL 4 Principles : Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.
Who Should Attend
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Expertly crafted content
Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
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Up-to-date and reliable
Rest assured, all your study materials are always current and in sync with the official exams.
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Accessible Learning
The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
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Diverse learning resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
ITIL® 4 Practitioner : Create, Deliver and Support
ITIL® 4 Specialist: Create, Deliver & Support - Certificate Sample
